If for any reason, you do not absolutely love your KoH items, we're happy to take care of it. We offer a 30 day exchange / return policy on all products. To be eligible for a return, your item must be unused in new condition with original packaging.
We are happy to exchange your items if they are the wrong size, defective or damaged. * Return shipping for exchanges is free for domestic customers only
.* Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We'll get your new item out within 5-7 business days of receiving the returned item.
*Refund amount will equal total sale price minus return shipping costs.* We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately. Due to your bank's policies, this may take several days to post on your account. If you haven’t received a refund yet, please contact your credit/debit card company to see when the refund will post. Depending on your bank, it may take several days before your refund shows on your account. If your refund does not post within 10 days of receiving refund approval e-mail, please contact us.