KoH takes great pride in the quality of our goods. To maintain integrity and consistency in our manufacturing processes, we produce everything at our facility in Scottsdale, AZ. While we keep inventory of some items, we make a lot of items as they are ordered. For this reason, please expect 9–13 business days inside the States when selecting the basic $5.99 shipping method (USPS/FedEx). For customers who would like the FedEx 2-Day or FedEx Standard Overnight shipping methods remember FedEx does not deliver to P.O. Boxes, so unfortunately the 2-Day and Overnight
options are not available for those shipping to a P.O. Box. FedEx 2-Day and Overnight both do not deliver on weekends.
International orders are shipped via USPS First Class International mail. If ordering international, simply place your order as normal and our shipping calculator will automatically adjust the rate based on the contents of your package and destination. Delivery times vary based on country and typically range from 7 - 21 days.
KoH is not responsible for any taxes / duties that may be assessed by the country which the item has been shipped.
If the package is refused, your refund amount will be calculated as the total of your order minus shipping costs. Refund will be processed once package arrives at our facility.
KoH is NOT responsible for stolen or lost packages, packages
sent to the wrong address, or for refunding or replacing
packages in these cases. The customer is responsible for filing
KoH is not responsible for any package(s) once it is in the hands of USPS or FedEx.
*Any order, domestic or international, that is returned back to us
for either having an insufficient address, wrong address,
unclaimed, etc., the customer will have to pay for reshipment of
the package. We do not cover/reimburse for shipping costs in
regards to a return/exchange.
As always, feel free to contact us if you have any questions.